Retention Consulting

Everyone has a method or a way to sell you more cars … right? There are a million closes, a thousand walk around techniques and even more ways to lay out a radio or newspaper ad. However, the one thing no one thinks of is this … it literally costs 50 times as much, and is far more difficult, to go out and get a new customer, than it is to take care of and retain a current client. We have a proven system of helping your retention rates sky-rocket. Guess what? Your profits won’t be far behind.

Lease & Finance Renewal

Leasing has become a major part of a dealership’s retail business. It is important to ensure that you have processes in place to turn the highest possible percentage of returning lease customers back into a new vehicle.

Ask yourself:

• How many vehicles do you have coming off lease this year?
• Do you know your current renewal rate into a new vehicle?
• Are you happy with the results you are getting now?
• Is your upfront lease penetration keeping your portfolio intact?
• Do you have a software solution to help manage your lease portfolio?

We can help.

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Customer loyalty is based on the quality of your relationship. At the time of the need for re-order, the customer will make a judgement about the quality of the relationship FIRST
- Jeffrey Gitomer -